FAQs Frequently Asked Questions

Yes, we ship worldwide. Wherever you are, you can order and choose your shine with Mehrooh.

Once your order has been dispatched, you’ll receive a shipping confirmation via email with all relevant details.

You’ll receive an order confirmation email once your order is placed and a shipping notification once it has been dispatched. If you haven’t received the confirmation email, please check your Spam or Promotions folder. If it’s still missing, contact our team and we’ll resend it for you.

Yes, delivery address changes can be made if you inform us within one hour of placing your order. Please contact our support team promptly.

As we ship worldwide, occasional delays may occur—especially during peak or holiday seasons. Delivery timelines may also be affected by factors such as weather conditions, customs clearance, or other circumstances beyond our control. Mehrooh is not liable for delays caused by these external factors.

All international orders are shipped DDU (Duties & Taxes Unpaid). This means customs duties and taxes are not included in your purchase price and must be paid by the recipient upon delivery. Customs charges vary by country, and we recommend contacting your local customs office for estimated rates.

Customers are responsible for paying applicable customs duties and providing accurate delivery details. If an order is returned due to unpaid duties, an incorrect address, or order refusal, the shipping charges paid to the courier are non-refundable. These charges will be deducted from the total order value, and the remaining balance will be refunded once the returned package is received by us.

Yes, returns or exchanges are accepted within the eligible timeframe. For full details, please visit our Returns & Exchange page.

Order cancellations may be possible if requested within one hour of placing the order. If cancellation is no longer possible, you may return the order as per our return policy.